Returns Information

At SKH Computers, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return the product in accordance with the policy outlined below.

7-Day Return Policy

Products purchased directly from SKH Computers may be returned within 7 days of receiving the order, provided they meet the return eligibility requirements stated below.

Return Eligibility

To qualify for a return:

  • The item must be returned within 7 days from the date of delivery.
  • The product must be in the same condition as received and returned with its original accessories, charger, and any included documentation.
  • Proof of purchase or the original order number must be provided with the return request.
  • Returns must be approved by our support team before the product is shipped back.

Non-Returnable Items

Returns will not be accepted in the following situations:

  • Products damaged due to misuse, mishandling, liquid damage, accidental damage, or unauthorized repairs.
  • Products that have been modified, tampered with, or altered after delivery.
  • Items returned with missing accessories or components that were included with the purchase.
  • Products returned without valid proof of purchase or order details.
  • Any item specifically marked as non-returnable at the time of purchase.

SKH Computers reserves the right to inspect all returned products and refuse returns that do not meet the conditions of this policy.

Defective or Incorrect Products

If you receive a product that is defective upon arrival or differs from the item ordered, please contact our support team within 7 days of delivery.

To help us process your request efficiently, we may request:

  • Clear photos of the product and packaging.
  • A video showing the reported issue.
  • Your order number and purchase details.

After verification, we will determine the appropriate resolution, which may include a replacement, store credit, repair under the applicable policy, or a refund where eligible.

Refund Process

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed within 10–15 business days and will be issued to the original payment method used during checkout, including:

  • Credit Cards
  • Debit Cards
  • Online Payment Methods

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

How to Request a Return

To initiate a return request, please contact our customer support team with:

  • Your order number
  • Product details
  • Reason for the return
  • Supporting photos or videos (if applicable)

Our team will review your request and provide further instructions for the return process.

Important Note for Refurbished Products

SKH Computers specializes in refurbished laptops and IT equipment. As refurbished products may show minor cosmetic signs of previous use, such cosmetic imperfections that do not affect functionality are not considered defects and do not qualify for returns or refunds.

Contact Us

If you have any questions regarding returns or refunds, please contact the SKH Computers support team. We will be happy to assist you.